How Huawei Lost the Heart of the Chinese Public
When
an executive wrote about her house arrest in Canada, an outcry about a former
employee’s treatment arose on social media.
By Li Yuan
·
Dec. 4, 2019
On the first anniversary of
her arrest in Canada, Meng Wanzhou, the chief
financial officer of the Chinese telecom giant Huawei, issued an open letter describing how she experienced fear, pain,
disappointment, helplessness, torment and acceptance of the unknown.
She wrote at length about the support
she received from her colleagues, about friendly people at a courthouse in
Vancouver and about “numerous” Chinese online users who expressed their trust.
Her letter, posted on Monday, was not
well received on the Chinese internet, where Ms. Meng is known — in a term
meant to be endearing — as “princess” because she is a daughter of Huawei’s
founder, Ren Zhengfei.
On
the Twitter-like social media platform Weibo, many users posted the numbers
985, 996, 251 and 404 in the comment section below her letter. They were slyly
referring to a former Huawei employee who graduated from one of the country’s
top universities in a program code-named 985, worked from 9 a.m. to 9 p.m. six
days a week and was jailed for 251 days after he demanded severance pay when
his contract wasn’t renewed.
His story went viral in China,
generating angry responses online. That resulted in 404 error messages as
articles and comments were deleted, a sign of China’s censors at work.
The
former employee, Li Hongyuan, was eventually released from jail with no
charges and received $15,000 in government
compensation last week. He shared his story online last week,
and that was when the hit to Huawei’s reputation began.
“One
enjoyed a sunny Canadian mansion while the other enjoyed the cold and damp
detention cell in Shenzhen,” Jiang Feng, a psychologist, commented on the
Quora-like question-and-answer site Zhihu. Ms. Meng has been under house arrest in a six-bedroom home, awaiting
potential extradition to the United States on charges that she conspired to defraud banks about
Huawei’s relationship with an Iranian company.
The
anger directed toward Ms. Meng reflected an uneasy moment for both Huawei and
China’s middle-class professionals. In the past year, Huawei had been fending
off claims by the United States government that it is secretive and unreliable
and that it spies for Beijing, an allegation the company has repeatedly denied.
In
China, however, Huawei has been considered the crown jewel of the country’s
tech industry and has enjoyed tremendous good will. Many Chinese proudly
abandoned their iPhones for Huawei phones. But the backlash to the
jailing of a longtime employee after a labor dispute has made it clear
that people in China are starting to sour on the company.
The anger on social media was also
indicative of new insecurity among members of China’s middle class, who
have never experienced an economic downturn and have always thought they had
more protections than lower-paid migrant workers. People said they could see
themselves in Mr. Li.
“Many middle-class Chinese used to
believe that if they went to good schools, worked hard and cared little about the
current affairs they would be able to realize their Chinese dreams,” a
blogger wrote on Weibo.
“Now their dreams are in tatters.”
Huawei declined to comment on the
public response.
Mr. Li, a Huawei employee for 12 years,
negotiated a $48,000 severance package in March 2018, according to interviews
he gave to Chinese media outlets. But he didn’t get an end-of-the-year bonus
that he said had been promised to him. He sued Huawei in November
last year.
A month later, he was detained in
Shenzhen and accused of leaking commercial secrets. He was officially arrested
in January on an extortion accusation. But he was released in August with no
charges. He did not respond to interview requests.
Huawei
insisted in a statement that it had done nothing wrong and challenged Mr. Li to
prove that he had been treated unfairly.
“Huawei has the right, and in fact a
duty, to report the facts of any suspected illegal conduct to authorities. We
respect the decisions made by the authorities,” the statement said. “If Li
Hongyuan believes that he has suffered damages or that his rights have been
infringed, we support his right to seek satisfaction through legal means, up to
and including lawsuit against Huawei.”
Online commentators called the
statement “arrogant” and “cold blooded.” “The elephant stepped on you, but you
can step back on it,” one popular WeChat article said. “What a response of
justice!”
Jiang
Jingjing, a blogger, criticized Huawei for trampling on its employees’ rights
with its tough performance evaluation system and legal firepower. “Once a
company becomes a cold, dehumanized grinding machine, what’s the point for it
to exist?” he wrote.
Huawei workers sleeping at their cubicles during their lunch
break.Credit...Kevin Frayer/Getty Images
In some ways, new criticism of Huawei
harks back to the early days of the company. Huawei cultivated an aggressive “wolf culture” that encouraged its employees to work
extremely hard.
New employees would get a mattress when
they joined because everyone was expected to work late and often sleep in the
office. Over a decade ago, a series of employee deaths drew harsh scrutiny of
the company. An investigative report by a news weekly counted six unnatural
deaths in two years, including four suicides.
Since
then, especially after the United States started a global campaign to try to stop
its allies from using Huawei’s next-generation wireless technology, known as
5G, Huawei has become a symbol of China’s technology prowess and American
attempts to keep China down.
After Ms. Meng’s arrest, there was an
outpouring of support for Huawei. In the most recent quarter, Huawei’s
smartphone sales in China grew 66 percent from a year earlier. Sales for Apple
and most of Huawei’s domestic competitors declined, according to the research
firm Canalys.
Now
many people are talking about boycotting Huawei products. Images of a
pair of Huawei-branded handcuffs are circulating online as a new, smart-fitness
wristband. One of the “bands” is called the “free meal and accommodation
version,” referring to jail life.
@曹志远律师
华为251,员工新款专用手环
华为251,员工新款专用手环
A Huawei store in Beijing. Talk of a boycott has spread on Chinese
social media.Credit...Mark Schiefelbein/Associated Press
Many
Chinese are especially outraged by the degree to which news coverage and online
responses have been censored. They say they feel helpless because they
can’t criticize the government. Now they feel they are also not able to
criticize a giant corporation.
One of
the Weibo posts of Ms. Meng’s letter received 1,400 comments. Many simply said
251, the number of days Mr. Li was detained. Fewer than 10 comments,
sympathetic ones, are still visible to the public.
“A
company that’s too big to criticize is even scarier than a company that’s too
big to fail,” Nie Huihua, an economics professor at Renmin University in
Beijing, told the news site Jiemian on Tuesday.
Jiemian’s interview with
Mr. Li, published on Monday, was deleted.
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