Wenjun Wang is a resident of Wuhan, the Chinese city at the epicentre of the deadly coronavirus outbreak.
Ms Wang, a 33-year-old housewife, and her family have remained in the city since it was sealed off on 23 January.
Since then, the virus has infected more than 20,000 people worldwide, leading to at least 427 deaths.
In a rare interview from inside Wuhan, Ms Wang has told the BBC about her family's heart-breaking struggle for survival.
Since the outbreak of the coronavirus, my uncle has already passed away, my father is critically ill and my mum and aunt have started showing some symptoms.
The CT scans shows their lungs are infected. My brother is coughing too, and has some breathing difficulties.
My dad has a high fever. His temperature was 39.3C (102F) yesterday and he's constantly coughing and having breathing difficulties. We got him an oxygen machine at home and he relies on that machine twenty-four seven.
My uncle actually died in one of the quarantine points because there are no medical facilities for people with severe symptoms. I really hope my father can get some proper treatment but no-one is in contact with us or helping us at the moment.
I got in touch with community workers several times, but the response I got was, "there's no chance of us getting a bed in the hospital".
We thought the quarantine point my dad and uncle went to was a hospital at the beginning, but it turned out to be a hotel.
There was no nurse or doctor and there was no heater. They went in the afternoon and the staff there served them a cold dinner that evening. My uncle was very ill then, with severe respiratory symptoms and started losing consciousness.
No doctor came to treat him. He and my dad stayed in separate rooms and when dad went to see him at 06:30 in the morning, he had already passed away.
'We'd rather die at home than go to quarantine'
The new hospitals being built are for people who are already in other hospitals at the moment. They are going to be transferred to the new ones.